Common
Questions
Get answers to frequently asked questions.
I have a question regarding my medication and/or treatment.
Who do I contact?
You can request to be contacted by your pharmacy directly on the ReX or calling the pharmacy directly. Note: if you are having a medical emergency, call 9-1-1 right away.
How much does it cost me to use ReX?
ReX is a special service provided to you at no additional cost!
Can my caregiver or a family member receive a report about my treatment and progress?
If you choose to have a caregiver receive a progress report, they will get it instead of you. Your caregiver will also receive the text reminders when it's time for you to take your pill.
What should I do when my last ReX Pill Cartridge is running out?
Your pharmacist will contact you to arrange a delivery before your last cartridge runs out. If you haven't received it by your last dosing day, contact your pharmacy by phone or ReX.
Can I take ReX with me on vacation?
Yes. Take ReX with you and additional pill cartridges for your time away. For additional tips for traveling with ReX, reach out to a ReX Specialist.
I am having trouble using my ReX. Who do I contact?
Our ReX Specialists can be contacted 24/7 by requesting help on the ReX or calling (888) 430-2152
Is ReX registered with the FDA?
Yes, ReX is a class 1 FDA-listed medical device.
Can I change my dosing time?
Of course! If you want to change your dosing schedule, simply call ReX Support at (888) 430-2152 or request a call directly on ReX, and a ReX Specialist will help you set up a time that works best for you.
