Common
Questions
Get answers to frequently asked questions.
I have a question regarding my medication and/or treatment.
Who do I contact?
You can request to be contacted by your pharmacy directly on the ReX or calling the pharmacy directly. Note: if you are having a medical emergency, call 9-1-1 right away.
How much does it cost me to use ReX?
ReX is a special service provided to you at no additional cost!
How do I receive my progress report?
ReX allows you to send your treatment summary directly to your phone. Simply navigate to the menu> progress> send report. Your summary will be texted to you.
What should I do when my last ReX Pill Cartridge is running out?
Your pharmacist will contact you to arrange a delivery before your last cartridge runs out. If you haven't received it by your last dosing day, contact your pharmacy by phone or ReX.
Can I take ReX with me on vacation?
Yes. Take ReX with you and additional pill cartridges for your time away. For additional tips for traveling with ReX, reach out to a ReX Specialist.
I am having trouble using my ReX. Who do I contact?
Our ReX Specialists can be contacted 24/7 by requesting help on the ReX or calling (888) 430-2152
Is ReX registered with the FDA?
Yes, ReX is a class 1 FDA-listed medical device.
Can I change my dosing time?
Of course! Your ReX allows you to update your dose time right on the device. You can do this by selecting menu>treatment>adjust my treatment>edit treatment> self edit.
